Publish the help center
How-to articles, troubleshooting, and release notes in one branded destination.
Solutions
Deflect the ticket, not the customer.
A branded knowledge hub where customers search, browse, or ask, and every answer comes from help content you govern.
What support teams do with GraphStaff
Answer once. Resolve it thousands of times.
Let customers ask
Grounded Ask AI answers from your articles and cites them, or refuses when the content is not there.
Escalate with context
When self-service ends, hand off to your help desk with the problem already narrowed.
Audience controls included
Plan-specific help without a second help center.
Public help and customer-only collections live together. The same rules govern browsing, search, and AI answers.
More solutions
Questions, answered
Frequently asked questions.
The short version of what teams usually want to know before they see GraphStaff in action.
Does GraphStaff replace our help desk?
No. It resolves questions before they become tickets and hands the rest to your existing support workflow with better context.
What stops the AI from making answers up?
Grounded retrieval. The assistant reads your articles before answering, cites them, and refuses when the content is not there.
Can customers on different plans see different help?
Yes. Reader groups scope collections, and the same scoping applies to search and Ask AI.
Who writes the articles?
Your team, in MDX files in git. If your writers need a web editor today, GraphStaff is not the right fit yet.
See it with your knowledge
Fewer tickets. Calmer queues.
Bring your top ten support questions. We will show you what governed self-service does to them.