Getting started8 articles
→
Customer Knowledge Hubs
Let customers have a live conversation with your product knowledge.
Your public help center answers in plain language, grounded in your own articles and cited, so customers get the answer instead of a page of search results.
Self-service that serves
Help customers finish the task, not browse a content archive.
A clear front door
Search, browse, or ask.
Customers take the path that feels natural and get one version of the truth.
YYourCompany Help
Release notes
Customer knowledge hub
How can we help?
Search for an answer...⌘ K
Account & billing12 articles
→Troubleshooting16 articles
→Popular answers10 articles
→Help that travels
Your hub gets its own MCP server. Give it to your customers.
GraphStaff spins it up automatically when you publish. Customers connect it to ChatGPT or Claude, and their assistant answers product questions from your maintained help content instead of guessing.
Your customer’s assistanthelp.yourcompany.com/mcp
How do I turn off email notifications?
mcp · search("email notifications")→ Manage notifications · Help article
Open Settings, choose Notifications, and switch off the emails you don’t want. Changes save automatically.Manage notifications · updated June 2026
One hub, different audiences
Public help and protected customer knowledge live together.
Publish open guidance beside authenticated collections for customers, partners, or plans. The same rules protect navigation, search, and AI answers.
help.yourcompany.comVisitorCustomer
Getting startedPublic
✓✓TroubleshootingPublic
✓✓Enterprise SSO setupCustomers only
–✓Premium onboarding playbooksPro plan
–✓Same rules inNavigationSearchAsk AI
Questions, answered
Frequently asked questions.
The short version of what teams usually want to know before they see GraphStaff in action.
How is a knowledge hub different from developer documentation?
A knowledge hub is organized around customer tasks and support questions rather than APIs and implementation. It prioritizes how-to articles, troubleshooting, account guidance, release notes, and clear escalation when self-service is not enough.
Does GraphStaff replace our help desk?
No. GraphStaff helps customers resolve questions before they become tickets, but it is not a ticketing system. When documentation is not enough, the hub can direct customers into your existing support workflow with better context.
Can some help content require authentication?
Yes. You can combine public help with customer-only, partner-only, or plan-specific collections. Access rules also apply to search and Ask AI, so protected content does not leak through an answer.
Can customers ask questions in natural language?
Yes. Grounded Ask AI searches and reads the knowledge hub before answering and can cite the relevant articles so customers can verify the answer or continue reading.
See it with your knowledge
Turn your support knowledge into customer confidence.
Bring the questions your customers ask most. We’ll show you how the hub turns those questions into clear, grounded paths to resolution.